English
Français
Support contracts
You are here
| Support level criteria | Bronze | Silver | Gold |
| Knowledge database access (FAQ) |
|
|
|
| Web and Phone incident submission | Phone | ||
| Unlimited Break/Fix incidents | Unlimited | Unlimited | Unlimited |
| Support ( Local business hours/ 24*7) | Local business hours | Local business hours | 7j/24h |
| Support lifecycle | cycle standard | cycle standard | cycle étendu |
| Unlimited access to training documents |
|
|
|
| Phone support escalation |
|
|
|
| Onsite support |
|
|
|
| Remote Diagnostic & Reporting |
|
|
|