Dynamics CRM : Generalities

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What is better to acquire: on premise solution or online solution?

Depending on your need, on premise solution offers greater flexibility to manage data access and record.
In the meantime, thanks to the Cloud technologies evolution, the security and functionalities have improved online CRM service.

What are the different functionalities of Dynamics CRM ?

Dynamics CRM offers a multitude of functionalities in the corporate customer relation management. For further details, please refer to the link below.
The online solution allows services such as customer satisfaction surveys and careful tracking of social media activity.